FAQs

Returns and Refunds

Delivery

Orders

Payments

Shipping

  • All returns must be sent to us within 14 days of delivery date. Any returned items must be in the same condition as they were sent, with all original tags and labels attached and sent in a traceable parcel. If you would like to start a return, please email us at contact@hakyarts.com.Please note that we charge a return fee of 6£.

  • We have over 14 returns locations worldwide. Please use this link to register your return and choose your preferred country or nearest geographical location to return your item.

  • This information can be found on the return shipping label.

  • You can find this information in the email confirming the return along with the shipping label in attachment.

  • Your refund is issued within 5-7 business days after we receive the return parcel.

  • Orders are normally dispatched within 1 working day. Delivery takes between 2 to 5 business days. All times and dates given for delivery of your order are given in good fath but are estimates only.

  • You can track your order by visiting the carrier's website in your shipping notification email. Most carriers have a designated tracking page where you can enter your tracking number and check the status of your order.

  • If you are experiencing difficulties in finding your package, you can follow these steps.

  • Yes. If you would like to cancel or modify an order, we invite you to contact us within 24 hours of placing the order via email : customer-service@hakyarts.com

  • If your order is damaged, please send us a photo within 14 days via email : customer-service@hakyarts.com and we will send you another one free of charge or issue a refund.

  • We accept most common payment methods such as debit or credit cards but also Paypal.

  • As we are registered in the EU, we ship from France.

  • yes, we do deliver to these locations.

  • We use different shipping carriers depending the size of your order?