Refund Policy

We are proud of the quality of our products and guarantee a 100% satisfaction. Any flaws or errors on our end will be replaced at no additional costs. We typically do not accept returns due to user errors such as incorrect selection of sizes, product variants or designs.

All returns must be sent to us within 14 days of delivery date at the adress provided in your shippping label. Any returned items must be in the same condition as they were sent, with all original tags and labels attached and sent in a traceable parcel.

United Kingdom Isle of Man
Return Address Return Address

Tanners Drive 68 Botanic Avenue 21 Unit 173
Blakelands MK Belfast, Northern Ireland
MK14 5BP BT7 1JJ

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

The product is flawed.

The print quality is poor.

The product you received is different from the product originally represented on our site.

Please contact us with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please contact us. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns, or returns of items that are damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Shipping

If your claim is approved, we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, products variants etc.

Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by post office.

In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 24 hours.

Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer exchange for orders delivery over 1 month. For exchange, you don’t need to return the item for us.

Frequent cases in return and refund

Shipping wrong item: We will replace the item.

Damaged item: When our items are processed, it’s always intact and got no damage. However, there are many cases that the Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is.

In most cases, we will replace the item if the damage can be clearly seen. Customer must also send the proof of damage and the photo of the packaging label so we can inspect further.

Small print area or broken print area (low quality printing): if the issue is because of the factory (means that the artwork file follows our guidelines but the print area is still small), we will replace the item.

Actual product is smaller than announced size: If the actual product is more than 2 centimeters shorter/longer/wider/smaller than the announced size chart, we will replace the item.

Missing Item: If the order is missing an item, in most cases, we will issue a refund or send the missing item.

The amount of the refund is calculated by the fulfilment cost for the missing item, and the shipping cost (if applicable).

Please note that once an exchange has been accepted, a refund is no longer possible.

For further information, please visit our Frequently Asked Questions or contact us.